CrestOps
Services

Salesforce for law firms, delivered in weeks — not quarters.

We offer four clearly scoped services. Pick the one that fits where you are today, or we'll help you figure that out on a 30-minute discovery call.

01

Salesforce Implementation

New Salesforce org built for how your firm actually works.

Investment
Starting at $8,000
Timeline
8–10 weeks

Ideal for: Firms moving off spreadsheets, shared inboxes, or a legacy CRM.

Talk about salesforce implementation

For firms new to Salesforce, we design and implement a practical, scalable setup — tailored to law and professional services workflows.

What's included

  • Sales Cloud and Service Cloud for matters and client service
  • Marketing Cloud for email, nurture, and client communications
  • Core objects, fields, record types, and page layouts for intake and service
  • Business process automation with Flows and approvals
  • Initial reports and dashboards for partners and leadership
  • Training, UAT, go-live, and hypercare included
02

Org Audits, Cleanup & Optimization

Turn a messy org into a system your team actually uses.

Investment
Fixed-scope project
Timeline
3–6 weeks

Ideal for: Firms with an existing org that has grown messy or no longer fits how the business runs.

Talk about org audits, cleanup & optimization

If Salesforce feels slow, clunky, or overbuilt, we audit what you have, simplify what you can, and document what remains so future changes are safer.

What's included

  • Full audit of configuration, automation, and business processes
  • Simplification of Flows, validation rules, and legacy automation
  • Cleanup of unused fields, layouts, and technical debt
  • Better reporting and dashboards for practice leaders
  • Full documentation so every future change is safer
03

Automation, Integrations & AI

Bring more of your work into one system.

Investment
Scoped to your needs
Timeline
4–8 weeks

Ideal for: Firms juggling disconnected systems or planning AI-assisted workflows.

Talk about automation, integrations & ai

Streamline operations by connecting Salesforce to the tools your firm already uses — and lay a clean data foundation for AI and analytics.

What's included

  • Intake, conflicts checks, matter progression, and follow-up automation
  • NetSuite ↔ Salesforce integration via Boomi
  • Connect QuickBooks, Stripe, Gmail, Outlook, and more
  • Consolidate disconnected tools and spreadsheets into Salesforce
  • Structure data for AI and predictive analytics
04

Ongoing Admin & Managed Services

Your external Salesforce admin — without a full-time hire.

Investment
$150 / hour
Timeline
Min 10 hrs/month

Ideal for: Firms that need steady Salesforce support but don’t need a full-time admin.

Talk about ongoing admin & managed services

Once your org is in a good place, we stay on as your outside admin. You get a prioritized backlog, small improvements, and a steady hand on the system.

What's included

  • Backlog management and clear prioritization
  • Small enhancements, new automations, and data fixes
  • New feature rollout, user onboarding, and training
  • Monthly health report with recommendations
Integrations we've built

Bringing data into one system.

Salesforce is most valuable when it's connected to the rest of your stack. Common integrations we set up:

FAQs

Questions we hear often.

Yes. Many of our engagements are cleanup and optimization projects for firms whose org has grown messy, inconsistent, or overbuilt. We audit, simplify, and document so the system works the way the firm actually operates.

Primarily Sales Cloud and Service Cloud, which cover intake, matter and client service management for most law firms. We also implement Marketing Cloud for email, nurture, and client communications.

Yes. Our managed services engagement is built exactly for that — a minimum of 10 hours per month at $150 per hour, focused on high-impact admin work, small enhancements, and user support. No full-time hire required.

CrestOps is intentionally founder-led. We take on a limited number of active implementations at a time so every client gets direct attention from the consultant actually doing the work.

Ready to stop wrestling with Salesforce?

Book a free 30-minute discovery call. We’ll map out where your org is today and what a clean, fast path forward looks like.